Refund Policy
Refund & Return Policy – Etherion Health
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unopened and unused
- In the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
Due to health and safety regulations, opened or used supplements cannot be returned or refunded.
How to Start a Return
To initiate a return, please contact us at info@etherion-health.com.
Once your return request is approved, you will receive instructions on how and where to send your package.
Returns sent back without first requesting a return will not be accepted.
Return Address:
4543 North Pine Island Road, Sunrise FL, 33351
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Damages & Issues
Please inspect your order upon delivery and contact us within 7 days of receipt if:
- Your item is defective
- Your item is damaged
- You received the wrong product
Include photos of the product and packaging so we can evaluate the issue and make it right.
Approved claims may result in a replacement or refund at no additional cost.
Exceptions / Non-Returnable Items
The following items are non-returnable:
- Opened or used supplements
- Personal care or ingestible products once opened
- Sale or discounted items
- Gift cards
- Orders placed incorrectly by the customer
We do not accept returns based on dissatisfaction with results, as individual outcomes may vary.
If you have questions about a specific product, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different product is to return the eligible item (if unopened) and place a new order once your return is approved.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must be:
- Unopened and unused
- In original packaging
- Accompanied by proof of purchase
Opened supplements are not eligible for return under this policy due to health regulations.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds will be issued to your original payment method
- Processing may take 5–10 business days
- Your bank or credit card provider may require additional time to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at info@etherion-health.com.